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KMID : 1138720190450020001
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Korean Public Health Research
2019 Volume.45 No. 2 p.1 ~ p.12
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Effect of Emotional Labor and Job Stress on Turnover Intention of Care Workers
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Oh Jin-Joo
Kim Young-Sun
Kim Sun-Hee
Go Hyeon-Min
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Abstract
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Objective: The purpose of this study is to establish and test a hypothetical model that explains the factors affecting the turnover intention of the elderly nursing home care workers and explains the turnover intention of the nursing home care workers.
Methods: structured questionnaires including emotional labor, job stress, job satisfaction, and turnover intentions were distributed to 231 caregivers working in six elderly care facilities in Seoul, Gyeonggi do and directly filled out. The collected data were analyzed using SPSS 23.0 and AMOS 21.0 programs.
Results: The fit index of the hypothesis model satisfied the recommended level and job satisfaction had a direct effect on turnover (r = -0.255, p <0.01). Job stress had a direct effect on turnover intention (r = 0.966, p <0.01) and it was also found to indirectly affect turnover intention through job satisfaction. These emotional labor, job stress, and job satisfaction explained 18.1% of turnover intention.
Conclusion: In order to enhance job satisfaction of caregivers, role recognition and systematic support for enhancing
psychological satisfaction and self-esteem according to profession roles should be provided, and various external factors causing additional job stress should be actively improved.
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KEYWORD
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Emotional Labor, Job Stress, Job Satisfaction, Turnover Intention
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